Terms & Conditions

Last updated on April 14, 2024.


Welcome to fioconnect.com, operated by Fio Consulting Inc. By using our website, you agree to be bound by the following terms and conditions. These terms govern and define your use of the website and are legally binding on you. 

NOTICE: It is your responsibility to carefully read these Terms & Conditions (“Terms”) prior to using fioconnect.com or purchasing or accessing any of our services, products and free or paid offerings. 


1. Use of the website

  1. You may access and use our website for lawful purposes only.

  2. You may not access or use our website in any way that could damage our website, interfere with our website’s functionality, or impair our website’s performance.

  3. You may not use our website to transmit, distribute, or store any material that violates any applicable law or regulation, infringes upon the rights of any third party, or is otherwise harmful, defamatory, obscene, or offensive.

  4. Fio Consulting Inc. reserves the right to modify or discontinue our website at any time without notice.

2. Intellectual property

  1. The content of our website is protected by global copyright, trademark, and other intellectual property laws.

  2. You may not reproduce, distribute, modify, or create derivative works of our website’s content without our prior written consent.

3. User content

  1. Our website may allow you to post or upload content, including text, images, and other materials.

  2. By posting or uploading content to our website, you grant us a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use, reproduce, modify, publish, translate, create derivative works of, distribute, publicly perform, and publicly display the content in any media format and through any media channel.

  3. You represent and warrant that you have the necessary rights, licenses, and permissions to grant us the license described in section 3.2.

  4. We reserve the right to remove any content that violates these terms and conditions or that we deem inappropriate or offensive.

4. Links to third-party websites

  1. Our website may contain links to third-party websites that are not owned or operated by us.

  2. We are not responsible for the content, privacy policies, or practices of any third-party websites that we link to.

  3. We do not endorse or make any representations about any third-party websites that we link to.

5. Disclaimers and limitations of liability

  1. Our website is provided on an “as is” and “as available” basis.

  2. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of our website or the information, content, materials, or products included on our website.

  3. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

  4. We will not be liable for any damages of any kind arising from the use of our website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

  5. We reserve the right to modify these terms and conditions at any time without notice.

6. Governing law

  1. These terms and conditions are governed by and construed in accordance with the laws of Alberta and Canada. 

  2. Any dispute arising out of or in connection with these terms and conditions shall be submitted to the exclusive jurisdiction of the courts of Alberta and Canada. 

By using our website, you agree to these terms and conditions. If you have any questions about these terms and conditions, please contact us at info@fioconnect.com.

Privacy Policy

Last updated on April 14, 2024.


1. Our commitment to you

Fio Consulting Inc. (“Fio”) relies on these ten principles to protect the Personal Information collected from its Customers, Employees and Web Site Users. Fio has established its Privacy Policy in accordance with The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and the Personal Information Protection Act (PIPA) in Alberta.

2. Frequently asked questions

Fio collects and uses Web Site User's Personal Information for purposes generally identified on the Fio website at the time of collection. These purposes may include the sending of applicable information, provision of updates you've requested, or to answer your questions.

When Fio chooses to use Personal Information for a purpose not previously identified, Fio will identify the new use. Unless such new use is required or permitted by law, in accordance with PIPEDA/PIPA, the consent of the Customer, Employee or Web Site User is required before the Personal Information can be used for that new purpose.

3. Use of Cookies

During a Web Site User’s interaction with Fio’s website, Fio may use a browser feature called a "cookie" to collect information anonymously and track user patterns on Fio’s website. A cookie is a small text file containing a unique identification number that identifies a Web Site User’s browser – but not the Web Site User personally – to Fio’s computers each time a Web Site User visits the Fio website using cookies. Cookies tell Fio which pages of its website are visited and how many people visited each web page. This helps Fio to enhance the on-line experience of visitors to the Fio website. Cookies also serve to identify your computer so that your preferences can be saved for future visits, and Fio may work with third parties that use these cookies to help us with such traffic management, research and analytics.

The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on Fio’s website.

How does Fio obtain your consent?

In general, the use of products and services by a Customer, or a Web Site User's use of a Fio website, or the acceptance of employment or benefits by an Employee, will constitute implied consent required by Fio to collect, use and/or disclose Personal Information for the purposes identified in this Privacy Policy.

Consent may be withdrawn by Customers, Employees and Web Site Users at any time, subject to legal or contractual restrictions and upon providing Fio reasonable notice. If you wish to withdraw your consent to certain collection, retention, use or disclosure of Personal Information, please contact Fio at info@fioconnect.com. Please note that if you refuse or withdraw your consent, we may not be able to provide you with a particular response, product or service. We will explain the impact to you at the time, to help you with your decision.

When and how does Fio disclose Personal Information?

Internally, only Fio Employees with a business need to know, or whose duties reasonably so require, are granted access to Personal Information of Fio’s Customers, Web Site Users and Employees.

Fio may disclose Customer's Personal Information to:

a) third parties who are acting on Fio’s behalf as our agents, suppliers or service providers who are subject to confidentiality requirements;

b) a company who will be involved in supplying the Customer with communications or communications directory-related products and/or services;

c)  a credit reporting agency; and

d) a third party, where the Customer has given Fio consent to such disclosure or if disclosure is permitted or required by law, in accordance with PIPEDA.

Fio may disclose Web Site User’s Personal Information to:

  • A third party or parties, where the Web Site User has given Fio consent to such disclosure or if disclosure is permitted or required by law, in accordance with PIPEDA/PIPA.

How does Fio safeguard your Personal Information?

The nature of the safeguards varies depending on the sensitivity of the Personal Information, the scope of the Personal Information, and the method of storage of that information. More sensitive types of Personal Information will be safeguarded by a higher level of protection.

 How do I access Fio’s policies and procedures?

Fio makes available to Customers, Employees and Web Site Users specific information about its policies and procedures relating to the management of Personal Information, on our corporate and community website.

4. Your role in protecting your Personal Information

Please remember that Fio’s Privacy Policy and our use of your Personal Information only applies to the information you provide. We caution that if you disclose Personal Information or personally sensitive data through use of the Internet such as through chat rooms, communities, bulletin boards or other public online forums, this information is not collected by or for Fio but may be collected and used by other persons or companies over which Fio has no control. It is your responsibility to review the privacy statements of any person or company to whom you choose to link, from or through the use of any Fio Internet services. Fio is not responsible for privacy statements, privacy compliance or other content of any website not owned or managed by Fio or Fio’s group of companies.

5.  Updating this Privacy Policy

Any changes to Fio’s Privacy Policy shall be acknowledged in this Privacy Policy in a timely manner. Fio may modify or remove portions of this Privacy Policy when it feels it is necessary and appropriate. You may determine when this Privacy Policy was last updated by referring to the date found at the top of the first page of this Privacy Policy.