Fio Connect Terms & Conditions

No Warranties

This website is provided “as is” without any representations or warranties, express or implied.  Fio Connect makes no representations or warranties in relation to this website or the information and materials provided on this website. 

Without prejudice to the generality of the foregoing paragraph, Fio Connect does not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non-misleading.

You agree that you will not bring any claim personally against Fio Connect’s officers or employees in respect of any losses you suffer in connection with the website.



 Privacy Policy last revised on January 2017.

1. Our commitment to you

Fio Connect relies on these ten principles to protect the Personal Information collected from its Customers, Employees and Web Site Users. Fio Connect has established its Privacy Policy in accordance with The Personal Information Protection and Electronic Documents Act (“PIPEDA”) owned, controlled or managed by Fio Connect from which Fio Connect collects Personal Information.

2. Frequently asked questions

Fio Connect collects and uses Web Site User's Personal Information for purposes generally identified on the Fio website at the time of collection. These purposes may include to send you information, updates you've requested, or answer your questions.

When Fio Connect chooses to use Personal Information for a purpose not previously identified, Fio Connect will identify the new use. Unless such new use is required or permitted by law, in accordance with PIPEDA, the consent of the Customer, Employee or Web Site User is required before the Personal Information can be used for that new purpose.

Use of Cookies:

During a Web Site User’s interaction with Fio Connect's website, Fio Connect may use a browser feature called a "cookie" to collect information anonymously and track user patterns on Fio Connect's website. A cookie is a small text file containing a unique identification number that identifies a Web Site User’s browser – but not the Web Site User personally – to Fio Connect's computers each time a Web Site User visits the Fio Connect website using cookies. Cookies tell Fio Connect which pages of its website are visited and how many people visited each web page. This helps Fio Connect to enhance the on-line experience of visitors to the Fio Connect website. Cookies also serve to identify your computer so that your preferences can be saved for future visits, and Fio Connect may work with third parties that use these cookies to help us with such traffic management, research and analytics.

The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on Fio Connect's website.

How does Fio Connect obtain your consent?

In general, the use of products and services by a Customer, or a Web Site User's use of a Fio Connect website, or the acceptance of employment or benefits by an Employee, will constitute implied consent required by Fio Connect to collect, use and/or disclose Personal Information for the purposes identified in this Privacy Policy.

Consent may be withdrawn by Customers, Employees and Web Site Users at any time, subject to legal or contractual restrictions and upon providing Fio Connect reasonable notice. If you wish to withdraw your consent to certain collection, retention, use or disclosure of Personal Information, please contact Fio Connect at Please note that if you refuse or withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact on you at the time, to help you with your decision.

When and how does Fio Connect disclose Personal Information?

Internally, only Fio Connect Employees with a business need to know, or whose duties reasonably so require, are granted access to Personal Information of Fio Connect's Customers, Web Site Users and Employees.

Fio Connect may disclose Customer's Personal Information to:

a) third parties who are acting on Fio Connect's behalf as our agents, suppliers or service providers who are subject to confidentiality requirements;

b) a company who will be involved in supplying the Customer with communications or communications directory-related products and/or services;

c)  a credit reporting agency; and

d) a third party, where the Customer has given Fio Connect consent to such disclosure or if disclosure is permitted or required by law, in accordance with PIPEDA.

Fio Connect may disclose Web Site User’s Personal Information to:

  • A third party or parties, where the Web Site User has given Fio Connect consent to such disclosure or if disclosure is permitted or required by law, in accordance with PIPEDA.

How does Fio Connect safeguard your Personal Information?

The nature of the safeguards varies depending on the sensitivity of the Personal Information, the scope of the Personal Information, and the method of storage of that information. More sensitive types of Personal Information will be safeguarded by a higher level of protection.

 How do I access Fio Connect's policies and procedures?

Fio Connect makes available to Customers, Employees and Web Site Users specific information about its policies and procedures relating to the management of Personal Information, on our corporate and community website.

4. Your role in protecting your Personal Information

Please remember that Fio Connect's Privacy Policy and our use of your Personal Information only applies to the information you provide. We caution that if you disclose Personal Information or personally sensitive data through use of the Internet such as through chat rooms, communities, bulletin boards or other public online forums, this information is not collected by or for Fio Connect but may be collected and used by other persons or companies over which Fio Connect has no control. It is your responsibility to review the privacy statements of any person or company to whom you choose to link, from or through the use of any Fio Connect Internet services. Fio Connect is not responsible for privacy statements, privacy compliance or other content of any website not owned or managed by Fio Connect or Fio Connect's group of companies.

5.  Updating this Privacy Policy

Any changes to Fio Connect's Privacy Policy shall be acknowledged in this Privacy Policy in a timely manner. Fio Connect may modify or remove portions of this Privacy Policy when it feels it is necessary and appropriate. You may determine when this Privacy Policy was last updated by referring to the date found at the top of the first page of this Privacy Policy "Privacy Policy last revised on".